Client Care Coordinator
Are you wonderful with people? Are you good at project management? Would others consider you a “go-to” person to get things done? If so, we’re looking for you. Someone a little obsessed in wanting to help others. Someone with an eye for detail along with a passion for collaboration.
If you are an energetic, positive and a creative person send us your resume! We’re looking for someone to help grow our services to our valued clients. You will be working as part of a boutique team helping to build out our already established real estate brand, creating and implementing even more services for our clients.
A little bit about us…
At dutton+co, our mission is simple. We strive to provide each of our valued clients with a top-notch real estate experience tailored to their individual goals. Through excellence in service, industry expertise, integrity and down-right honesty, we aim to reshape the real estate experience from stressful to empowering, all while building relationships that last well beyond moving day.
How you will make a difference…
As part of dutton+co, you will be an integral part of this process, helping to provide our clients with an exceptional real estate experience, before, during and after the sale. You will work closely with our clients helping them through their buying/selling journey.
Your key attributes:
Exceptional customer service
High attention to detail with proven project management/organizational skills
Creative problem solver
Takes ownership and initiative
Your key responsibilities:
Customer Service (Client Concierge) – Be a major point of contact for clients, before, during and after the sale
Manage Database – CRM System
“Before, During, After” Systems - coordinate and manage systems/protocols in making sure each clients' buying/selling experience is positive, educational and fun
Ongoing client communication and follow up
Coordinate with our business partners (trades, photographers, stagers, clients)
Help to coordinate and project manage the selling process
Assist with the strategy of our annual client engagement plan (Drip Campaign)
Take the lead in organizing, coordinating and implementing the plan to ensure there are regular client touch points throughout the year (including client communications and client gifts)
Procurement and delivery of client gifts
Marketing (Social Media/Videos/Direct Mail)
Work with me to coordinate and implement all social media platforms and online mediums (IG, FB, LinkedIn, website, yelp, youtube, etc.)
Work with our graphic designer to build out marketing initiatives
Process deal paperwork
Communicate with Head Office
Maintain listing or deal files in an organized and complete manner
Manage incoming phone calls, emails, etc.
General office tasks as required
Help search for MLS listings
Available to work flexible hours, if required
Available to deliver client gifts/drip campaign items
Strong organizational skills and attention to detail is absolutely essential
Exceptional customer service skills - over the phone, email and in person with our clients, fellow Realtors, business partners, etc...
Ability to take ownership and initiative with all aspects of the job
Strong sense of urgency and problem-solving skills
Computer savvy and proficient in MS Office software (Word, Excel, Powerpoint)
Ability to juggle multiple projects with superb accuracy
Administrative skills and prior administrative experience
Social media savvy
Fluent and well-spoken in English
Excellent written and verbal communication skills
Video Editing experience would be an asset
Prior real estate administrative experience is nice, but not a requirement